Delete your Volo account

Volo lets you request deletion from inside the app or by email.

Request deletion in the app

1. Sign in to Volo.
2. Open Settings.
3. Select Delete account and confirm the request.

Your account is deactivated immediately and can no longer sign in.

Cannot sign in?

Email support@yourvolo.com from the address on your Volo account. Include “Account deletion” in the subject so the support team can verify the request without asking you to post personal data on a public page.

Data handling

When you request deletion, your account is deactivated immediately and your personal data - profile, email address, episodes, recordings, comments, messages and listening history - is removed from our live database in the same operation. The audio, video and image files behind them are deleted from our storage provider within minutes, and failed deletions are retried until they succeed. Database backups are kept for up to 14 days, so deleted data can remain in a backup for up to that long before it is overwritten. We keep only an anonymous placeholder record that contains no personal data, so internal identifiers are never reassigned to another person.